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  Caricature Frequently Asked Questions  
 

What does CaricatureQ.com provide ?
Welcome to The Les Moments™Art Studio, the CaricatureQ.com is owned by Royal International Group Co. Our company was opened in 2005 with a mission to provide radically unique gift ideas that are fun to give and even more fun to receive. We understand that people are tired of giving the same old stuff so we are coming up with gift ideas that are cool, radically unique, personalized and totally unexpected.

Our highly talented caricaturists can draw your happy face into a stunning piece of amazing artwork. Your ideal personalized gift for presents or Birthdays, Weddings, Anniversaries, Farewell, Valentine's day, Mother's day, Father's day, Boss's day, Secretary's Day, Housewarming, Sports Events, Parties, Graduation, April Fool, Pranks, Christmas or any special occasion. Custom figurine artwork shows your loved ones and co-workers you really care with a gift that is truly unique. Send us a photo and our caricaturists will hand draw your amazing personalized caricature - Just Like You!

We provide unique and high quality products and have built a company that prides itself on satisfying customers. This philosophy has led to significant growth, much of which comes from referrals from existing customers. Our commitment to our customers is that we will continue to expand our innovative product offerings and provide the quality and customer service that will keep you coming back.

We have since shipped over 100,000 orders to satisfied customers worldwide. We pride ourselves in providing excellent quality of custom caricatures.

What is a digital caricature ?
The digital caricatures are drawn using digital ink software on tablet computers, so they are drawn into the computer using a digital pen.

What's a subject?
A subject is a human figure, pet, dog, cat, boat, house, car, vehicle or a complex background object that included in the caricature drawing. For example, couple and a dog in a caricature is 3 subjects.

How long does it take you to complete my caricature drawing order ?
You get your PRE-DESIGNED caricature via email in 3-4 days.
You get your FULLY Custom caricature via email in 5-7 days.
GROUP Caricatures: 10-14 business days (depend on the number of people in the caricature).

What is Framed Canvas Print Gift?
Your caricture drawing printed on top quality canvas, framed and ready to hang, delivered to your door.

How long does it take to receive my Framed Canvas Print Gift order ?
Order usually delivered within 7-10 days after approval of your caricature drawing.

Will I see anything before I receive your final work ?
Yes, we will email you a preview of the final caricature so you can review it and make sure that you like it. When you receive your proof you have the option of making changes to your caricature drawing or approving your proof. Simply reply to the proof email to request changes or approve your order proof.

What is your satisfaction guarantee ?
We have been in business since 2005 because we pride ourselves on total customer satisfaction. If you are not satisfied with your caricature just let us know how to improve. Unlimited revisions until you complete satisfy. Changes requests are FREE. Our process allows you, the customer, to review and approve your caricature to make sure that it is in accordance with your initial specifications BEFORE we send your gift. Our artist will work with you until you are COMPLETELY SATISFIED. Note that additional charges may be necessary depending on the revisions requested or redo from new photo. After your approval and shipment, we guarantee the product to be defect free or we will replace it.

Due to the fact that all of CaricatureQ.com caricature and merchandise is personalized and made to custom specifications. ALL Sales and Orders are FINAL, NO REFUNDS, NO CANCELLATIONS, NO RETURNS OR NO EXCHANGES will be made for any reason.

What are the photo requirements for a custom caricature ?
Choose 1-2 photos that you absolutely love! Clear and candid photos work the best. Preferably Close-up front view photo of the face (head shots) or the pose you want them in. Avoid small, blurry, or dark photos. You'll be happy with your custom caricature only if you're very happy with the original photo. Photos should be sent via e-mail as jpg images. Please send high resolution images and do not resize or amend in any way. Just send the original digital camera image.

Can I put my logo in the caricature?
Yes, your logo as well as any special message you want. Just e-mail the logo or graphics.

Can I request color changes on clothings and background?
Yes, color changes on clothings and/or background is FREE. Just e-mail your instructions to us.

Who owns the rights to copyright ?
You are only buying the original artwork, not the right to reproduce it for commercial purposes. For instance, if we create a caricature to be framed and presented as a gift, it can not end up on a business card or web site. Rights to uses such as these can be arrange beforehand for an additional fee. We reserve the right to use the artwork for marketing and advertising purposes.

What types of Payment do you accept ?
We accept credit card payments through www.PayPal.com, a very highly rated and secure on-line payments processor. All payments in PayPal should be made to: paypal@lesmoments.com (our PayPal account address).

Advanced payment in FULL is required for all orders, since all of CaricatureQ.com caricature and merchandise is personalized and made to custom specifications, we cannot resell it to anyone else. Once we have confirmed your payment, we will begin processing your order.

What Countries do you Ship to ?
WORLDWIDE! We accept international orders! We deliver worldwide direct to your door! We ship products all Over the World – to well over 210 Worldwide destinations. Please note all orders require a signature on receipt.

We do NOT deliver to PO / APO / FPO address, because USPS or FedEx does not deliver APO/FPO addresses due to their restriction.

The following shipping information will enable the carriers to successfully complete delivery of your order.

Receiver Name: (First and Last Name)
Shipping Address: (street, city, state/prov, postal code, country)
Telephone Number: (area code + phone number)

Will I be notified when my order ships ?
YES! After your order has been shipped, we will send you an email shipping notice, confirming that your package has been sent to you. The email will also provide you with a Tracking Number and a direct link to your tracking information in EMS/USPS or FedEx's tracking database.

What happens if I'm not in when my parcel is delivered ?
If you are not in when the courier attempts to delivery your order they will leave a card for you with details of your parcel reference and a telephone contact number. You can then contact the courier directly to re-arrange delivery or arrange collection from a local depot if you wish. Please follow the instructions on the card to rearrange your delivery or to collect your products. For your convenience, we recommend that you provide your daytime address (eg. work address) should there be any possibility of your usual contact address being unattended at the time of delivery. Please note all orders require a signature on receipt.

How can I contact you?
Please email us with any questions you may have about our custom caricature service.

 
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